Our tenants are our most valuable asset, and because each tenant has unique requirements, circumstances and leases, we do not believe it appropriate to attempt to service those requirements through the impersonal, one-size-fits-all environment of a website. If you have a question or service request, just call or e-mail us, and a real person will respond promptly.
For a few of the more common subjects of inquiry, we have compiled the following information for your reference:
Changing exterior locks.
From time to time, you may need to change an exterior lock, because a key has been lost or not returned, or for other reasons. If you're in a multi-tenant building, it is important that the new key be tied to the building master, which is used by the fire department and (if we provide janitorial service) the janitors. You may use any locksmith; we have had good service from Anytime Lock and Key (375-3120). Tell the locksmith when you call that you need the new key tied to a building master, and that they need to contact us for a copy of the master. Or call us and we'll handle it!
If you're in your own building and provide your own janitorial service, we still recommend that you coordinate changes with us to ensure that the fire department has emergency access to the building.
In multi-story properties, access to the building may require a key card. If you need an additional card or a replacement card, give us a call and we'll handle it!
Expansion of your space requirements.
Expanding space requirements is one of the more difficult issues many growing businesses face. Because we are an active developer rather than a passive investor, chances are good that we can accommodate your growth. If you are in a multi-tenant building, we may have additional space available there, perhaps even adjoining your existing space. We typically otherwise have an inventory of available space that is likely to meet your requirements. Or we can provide a build-to-suit facility. We invite you to contact us to discuss your particular circumstances in more detail.
The thermostats typically work just like a home thermostat. Here's a picture of a typical unit:
The room temperature appears in large digits in the center, while the cooling setpoint is shown at the upper right and the heating setpoint at the lower right. The cooling setpoint determines when the cooling equipment activates, and the heating setpoint determines when the heating equipment activates. When the room temperature exceeds the cooling setpoint by one or two degrees, cooling will activate, and when the room temperature falls below the heating setpoint by one or two degrees, heating will activate. It will switch between cooling and heating modes automatically, as needed. The indicator light will illuminate when cooling or heating is active (green for cooling, red for heating).
To raise the temperature setpoints, press the "WARMER" button, and to lower them, press the "COOLER" button. Typically, both the cooling and heating setpoints will move together when raising or lowering the setpoint. During the winter, the heating setpoint will usually determine the room temperature, and during the summer, the cooling setpoint is usually the determining setpoint. We recommend minor adjustments - one or two degrees can make a noticeable difference.
See the next subject for information about the "OVERRIDE" button. And give us a call if you need help.
To save energy and expense, the thermostats are typically programmed to enter a setback mode during nights and weekends, allowing the room temperatures to fluctuate over a wider range. The active setpoints will be shown on the display. However, if you are working late or on the weekend, you may bring the thermostat out of the setback mode by simply pressing the "OVERRIDE" button. The thermostat will automatically re-enter the setback mode after a period of time; each press of the "OVERRIDE" button will add 30 minutes to the override period. There is no charge for occasional after-hours use.
Heating and cooling system maintenance.
For multi-tenant office buildings we provide all maintenance and repairs of the heating and cooling equipment; for multi-tenant retail buildings, we provide regular preventive maintenance (filter changes, belt changes, lubrication, etc.), while the tenant is responsible for any necessary remedial maintenance. Maintenance responsibility for build-to-suit facilities depends on the terms of your lease - give us a call if you have any questions or concerns.
Alterations to the premises.
We are always available to make alterations to your existing space - just give us a call and we'll coordinate all required plans, permits and construction. If you prefer to separately arrange for the work, we ask that you call us first to coordinate approvals.